Frequently asked questions.

General Questions

Q: What is included in the mountain bike holiday package? A: Our packages typically include guided mountain bike tours, accommodation, and specified meals. Specific details for each package are listed on the website or provided during booking. Additional services such as equipment rental may be available at an extra cost.

Q: Do I need prior mountain biking experience? A: Our holidays cater to a range of skill levels, from beginners to advanced riders. Each tour is labeled with its difficulty level, and our guides can adjust routes to suit the group’s skill level.

Q: How do I book a holiday? A: You can book directly through our website or contact us via email or phone. A deposit or full payment is required to secure your booking.

Q: Is there a minimum age requirement? A: Participants must be at least 18 years old to book and participate in our holidays.

Payments and Cancellation

Q: What payment methods do you accept? A: We accept major credit cards, debit cards, and secure online payments through our website.

Q: What is your cancellation policy? A: Our cancellation policy varies depending on the holiday package. Please refer to the specific terms outlined during the booking process for details about refunds and cancellation fees.

Q: Can I transfer my booking to someone else? A: Yes, bookings can generally be transferred to another person if arranged in advance. Please contact us to make the necessary arrangements.

Health and Safety

Q: What level of fitness is required? A: Mountain biking requires moderate to high levels of physical fitness. We recommend regular cycling or exercise before your holiday to ensure you can fully enjoy the experience.

Q: What safety equipment do I need? A: All participants are required to wear a helmet and knee pads during rides. Additional protective gear, such as gloves or elbow pads, is highly recommended.

Q: What happens if there is an injury during the holiday? A: Our guides are trained in first aid and will assist in case of an emergency. However, all participants must have travel insurance that covers medical emergencies, including mountain biking.

Travel and Accommodation

Q: Do you provide transportation to the starting location? A: Transportation to the starting point is not included unless explicitly stated in the package details. We can assist with advice on local travel options.

Q: What type of accommodation is provided? A: Accommodation is based on two sharing in twin rooms, two rooms per cottage. Further details can be provided at the time of booking.

Q: Can I bring a non-riding companion? A: Yes, non-riding companions are welcome to join. Please contact us to discuss options for alternative activities and pricing.

Equipment and Rentals

Q: Can I rent a mountain bike? A: Not yet, however we are working hard to bring this to you as an option, e-bikes included.

Q: Can I bring my own bike? A: Absolutely! We recommend bringing your bike if you’re comfortable with it. Please ensure it is in good working condition before the holiday.

Q: Do you provide bike maintenance during the tour? A: Our guides can assist with basic repairs, but we recommend bringing a small repair kit. There will be a mechanic on site back at the accomodation.

Weather and Itinerary

Q: What happens if the weather is bad? A: Our tours run in most weather conditions, but your safety is our priority. If conditions are deemed unsafe, we may adjust the itinerary or reschedule activities.

Q: Can I customize the itinerary? A: Private groups may request customized itineraries. Please contact us in advance to discuss your preferences.

Q: Are meals included? A: Breakfast ingredients are included for you to prepare/cook yourself. Details will be provided in the itinerary. You must supply your own water and snacks during rides.

Still have questions? Feel free to contact us at:

Email: horizonridesmtb@gmail.com
Phone/WhatsApp: +447810395311