Terms of service

Effective Date: 22/01/2025

Welcome to Horizon Rides. By accessing or using our website, services, or booking a holiday (collectively, the "Services"), you agree to comply with and be bound by the following Terms of Service ("Terms"). Please read them carefully before proceeding.

1. Acceptance of Terms

By accessing or using our Services, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement. If you do not agree to these Terms, you may not use our Services.

2. Services Provided

We specialize in organizing mountain bike holidays, including guided tours, accommodation, and associated services. Specific details of each holiday package are outlined on the website or provided at the time of booking.

3. Booking, Payment & Cancellation

• Booking Process: All bookings are subject to availability and are confirmed only upon receipt of full or partial payment as indicated during the booking process.

• Payment Terms: Payments can be made securely via our website using accepted payment methods. Full payment or a specified deposit is required to secure your booking.

• Cancellation and Refunds: Cancellation more than 40 days prior to the event you can be refunded 40% of the total amount. Any cancellation made within 40 days of the event will not be refundable.

4. Pricing and Fees

• All prices are listed in British Pounds and are subject to change without notice.

• Prices include only what is explicitly stated in the package details. Additional expenses, such as evening meals, lunches, transportation, or insurance, are not included unless specified.

• Any applicable taxes or fees will be added at checkout.

5. Health, Fitness, and Safety

• Physical Requirements: Mountain biking requires a certain level of physical fitness and skill. By participating, you confirm that you meet the necessary fitness level and do not have any medical conditions that would impair your ability to participate safely.

• Safety Gear: Participants are required to wear minimum helmets (to standard EN 1078/EN 1080) and knee pads during all rides.

• Assumption of Risk: You acknowledge that mountain biking involves inherent risks, including injury or death, and agree to participate at your own risk. We are not liable for any injuries sustained during your holiday.

6. Travel Insurance

It is mandatory for all participants to have valid travel insurance that covers mountain biking, including medical emergencies, cancellations, and personal liability. Proof of insurance may be required.

7. Conduct and Behavior

• Participants must follow all instructions from guides and staff for their safety and the safety of others.

• Behavior that endangers others or disrupts the group may result in removal from the holiday without a refund.

8. Intellectual Property

All content on our website, including text, images, logos, and design, is our intellectual property and may not be used, reproduced, or distributed without our permission.

9. Liability Disclaimer

• We are not liable for delays, cancellations, or changes to itineraries due to factors beyond our control, such as weather, strikes, or natural disasters.

• Our liability for any claims arising from your participation in our Services is limited to the amount you paid for your booking.

10. Third-Party Providers

Some services, such as accommodation or transportation, may be provided by third parties. We are not responsible for the actions or omissions of these providers.

11. Amendments to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective upon posting on our website. Continued use of the Services after such changes constitutes your acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes arising from these Terms or your use of our Services will be subject to the exclusive jurisdiction of the courts in the United Kingdom.

13. Special Requests

If you have any special request, you should advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied with (where it is possible to give this) if it is important to you. Any special request which we have accepted will be specifically confirmed as accepted on your confirmation invoice.

Our arrangements may not be suitable for people with certain disabilities, medical conditions or significantly reduced mobility. Before you make your booking, we will advise you as to whether the proposed arrangements are generally suitable for someone with reduced mobility. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements are likely to vary considerably. When we refer to reduced mobility, this means any material reduction in mobility whether this is permanent or temporary and whether caused by age or by physical or mental disability or impairment or other cause of disability.

Should you suffer from any medical condition, disability or significant reduction in mobility which may affect your holiday (including any which affect the booking process) or have any special requirements as a result, please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking.  In any event, you must give us full details in writing at the time of booking and whenever any material change in your condition, disability or mobility occurs. You must also promptly advise us if any medical condition, disability or reduced mobility which may affect your holiday develops after your booking has been confirmed.  

14. Contact Information

If you have any questions about these Terms, please contact us at:

Email: horizonridesmtb@gmail.com

Phone/Whatsapp: +447810395311